Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information. It also explains your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Simunation Ltd (company number 16304116) collects, uses and is responsible for certain personal information about you.
We are regulated under the General Data Protection Regulation which apply across the United Kingdom and we are responsible as the ‘controller’ of that personal information for the purposes of those laws.
Information collected by us includes the following:
In the course of processing your enquiry and any subsequent order we collect the following personal information when you have provided it to us:
When you visit our website, we collect snippets of data as follows:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet. Your geographical location, domain name from which you access the internet, browser type and version; Information about each of your visits, including the URL, clickstream upstream and downstream to our site (including dates and times), pages you have viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs). We may collect information through the use of cookies (see our cookie policy for more information).
We use your personal information to:
We routinely share name, postal address, email address, telephone number, mobile number, credit or debit card details with our third-party suppliers’ in order to facilitate the order supply process. This is always done in a very secure way.
For a list of our third-party suppliers’ see Third Party List below. This data sharing enables us to deliver goods and services to you.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
The provision of name, postal address, email address, telephone number, mobile number credit or debit card details is required from you to enable us to deliver goods and services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We will hold your name, postal address, email address, telephone number, mobile number, bank, credit or debit card details for 6 years, the period we are required to retain this information by applicable UK tax law.
We will hold name, postal address, email address, telephone number, mobile number for marketing purposes for a maximum period of 4 years, unless you advise us otherwise.
As a business we rely in general on our legitimate interests in order to lawfully process your personal information. We are only processing your personal data in a business context and as part of a mutually beneficial relationship so we can provide you with the services – we need to process your personal data for these purposes and we have appropriate security and other safeguards in place. On this basis given the nature of the personal data concerned we consider we are entitled to process the personal data concerned for our legitimate interests.
In addition, where we have a contract with you we may need to process your personal information to perform the contract and this is also a lawful basis for our processing.
We may also rely on your consent as the lawful basis processing where the law either requires us to obtain consent (e.g. for certain categories of electronic marketing) or where we as a marketing policy from time to time require your opt-in consent to marketing (notwithstanding our legitimate interests referred to above).
We will not transfer your information out of the EEA.
Under the General Data Protection Regulation you have a number of important rights free of charge.
In summary, those include rights to:
Otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please email us at info@simunation.co.uk and provide us with enough information to identify you (e.g. name, company name, company registered ID). Let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill), and let us know the information to which your request relates, providing as much reasonable information, if you it.
If you would like to unsubscribe from any email communication you can also reply to the email with the title REMOVE. It may take up to 24 hours for this to take place.
We limit access to your personal information to those who have a genuine business need to know it. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. Personnel processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 .
This privacy notice was published on August 2025. We may change this privacy notice from time to time when we do we will inform you via our website. Last updated August 2025.
Please contact us if you have any questions about this privacy notice or the information we hold about you. If you wish to contact us please send an email to info@simunation.co.uk.
For more information about our cookies, please visit our Cookie Policy page where you will be able to find further information.
